Questions people ask
Do you pick up from hotels in West Bay and West End?
Yes. We pick you up at your hotel, resort, villa or rental anywhere on the island.
What tours can I do from my hotel?
Pick from our list of 19 activities, like sloths and monkeys, a dolphin encounter, a zip line, snorkeling, a catamaran, fishing, the chocolate factory, the mangrove tunnels and an island tour, or tell us about something else you've heard about, and we'll make it happen.
Is the tour private?
Yes. Your own vehicle and driver, only your group, never shared.
Can I just hire a driver and go wherever I like?
Yes. Car & driver for the day is 4, 6 or 8 hours, on the west side, the east end or both.
Are there age limits?
Some activities have age limits: zip line 5+, snorkeling 6+ (must be able to swim), horseback riding 12+, rum tasting 18+. We'll confirm everything for your group when we send your quote.
What if I need to cancel or change?
You pay in full when you approve your quote. You get a full refund if you cancel more than 48 hours before an airport transfer or single ride; more than 72 hours before a day with your driver, a custom tour, group transport or the start of your VIP Vacation Pass; or, for parties of more than 15, more than 7 days before. Inside those times, or on a no-show, there's no refund. The VIP Vacation Pass is one package: no partial refunds once it starts, and unused tour days or rides don't carry over. Your quote sets out the terms for your booking.
What if my flight is cancelled, there's a storm, or you have to cancel?
If something out of your control stops your trip, like a cancelled flight or a storm, you get a full refund. We go rain or shine, but if we cancel because conditions are truly unsafe, or we can't provide your driver and vehicle, you get a full refund too.
Do I tip the driver?
Tips aren't included in the price, and they're always your choice. They mean a lot here, though: for most drivers in Roatán, tips are a big part of what they earn. If your driver looked after you well, a tip is a wonderful way to say thank you.
