Questions people ask
Do I need a rental car in Roatán?
No. Many visitors stay around West Bay and West End and get by with a driver for the airport and a few rides. If you want to explore, a car and driver is often about the price of a rental once you add insurance, gas and fees, without the deposit, the unfamiliar roads or driving back after dinner in the dark.
Is a car and driver really about the price of a rental?
Often, yes, once you add up what a rental really costs: insurance, gas, parking and the fees at the counter, plus the cash deposit. Tell us your dates and what you'd like, and we'll send your price the same day so you can compare.
What is the VIP Vacation Pass?
A car and driver for your whole stay, built around your trip. You choose airport pickup and drop-off, how many tour days with your driver (up to 8 hours each, anywhere on the island) and how many drop-offs and pick-ups you'd like, from just a few for your stay to several a day. Car, driver and gas included, and your price is confirmed before you arrive.
How much notice do I give for a ride?
With the VIP Vacation Pass, text your driver at least 2 hours ahead whenever you need a drop-off or pick-up.
Will we have the same driver?
We'll keep the same driver whenever we can.
What if something goes wrong with the vehicle?
Another one comes to you. That's one of the big differences from a rental car.
Can I hire a driver for just one day?
Yes. Car & driver for the day is 4, 6 or 8 hours, on the west side, the east end or both. Stop wherever you like, for as long as you like.
What if I need to cancel or change?
You pay in full when you approve your quote. You get a full refund if you cancel more than 48 hours before an airport transfer or single ride; more than 72 hours before a day with your driver, a custom tour, group transport or the start of your VIP Vacation Pass; or, for parties of more than 15, more than 7 days before. Inside those times, or on a no-show, there's no refund. The VIP Vacation Pass is one package: no partial refunds once it starts, and unused tour days or rides don't carry over. Your quote sets out the terms for your booking.
What if my flight is cancelled, there's a storm, or you have to cancel?
If something out of your control stops your trip, like a cancelled flight or a storm, you get a full refund. We go rain or shine, but if we cancel because conditions are truly unsafe, or we can't provide your driver and vehicle, you get a full refund too.
Do I tip the driver?
Tips aren't included in the price, and they're always your choice. They mean a lot here, though: for most drivers in Roatán, tips are a big part of what they earn. If your driver looked after you well, a tip is a wonderful way to say thank you.
