Privacy Policy

Last updated October 2026

Tour Roatán is operated by JT Digital, LLC. This explains what we collect when you book a shore excursion, why, who we share it with, and what you can ask us to do with it. We've kept it short and specific on purpose.

What we collect

When you book: your name, email address, phone number and WhatsApp number if different, the number of guests and their age brackets, car seat needs, your ship, sailing date and port, the excursion you chose, and any notes you write.

When you pay: your card details go directly to Stripe. We never see or store your full card number — only a confirmation that payment succeeded and a reference we use to issue a refund if you cancel.

When you sign the waiver: the name of the adult signing, the names of everyone aged 4 and over, and the date and time. We also record the IP address and browser used, because a signature with no record of when and where it was made is worth little to either of us.

When you message us: whatever you write, plus your name if you give it.

When you ask for a quote as an island guest: your name and contact details, the dates and times you need, how many of you there are, and where you are going — which for an airport transfer means your flight number, arrival time and the hotel, villa or address you are heading to. We use it to price the job and to get a driver to the right place at the right time, and your driver is given only what he needs to collect you.

We don't collect date of birth, passport or ID numbers, your home address, or any payment details beyond what Stripe handles. A hotel or villa address you give us for a pick-up is used for that booking and nothing else.

Why we collect it

Every item ties to your day ashore. Your name goes on the sign your driver holds at the pier. Your phone is how your driver reaches you. Your email carries your confirmation, reservation and waiver link. Party size and ages set your price and the size of vehicle sent. Car seats have to physically be in the vehicle. Your ship and date are what the whole day is timed to. Notes are how your driver knows what matters — a mobility need, a birthday, a stop you'd like added.

We don't sell your information and don't use it to build a profile of you. We never give advertisers your name, email, phone number or booking details. Our website does use the Meta Pixel to measure our own ads — see Cookies and tracking.

Who we share it with

Your driver and our local operating partner in Roatán receive your name, party size and ages, car seat needs, pickup time, itinerary, phone number and any notes. They need it to collect you and run your day, and they may not use it for anything else.

Service providers: Stripe (payments), Supabase (booking records), Resend (email), Twilio (text messages), Netlify (hosting), Mapbox (maps and drive times, if you view the map) and Google Analytics (site statistics). Each is bound to use your data only to provide that service. The Meta Pixel is explained under Cookies and tracking below.

Nobody else. We may disclose information if legally required, or where necessary to protect someone's safety.

Text messages

If you tick the box at checkout, we'll send you about two text messages per booking — one when your driver is assigned, and one on the morning of your port day with your meeting point and times. Occasionally one more if your ship's schedule changes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Your number goes to your driver so he can reach you on the day, and to Twilio, who deliver the message on our behalf. It is never given to an advertiser, sold, or shared with any third party or affiliate for marketing.

Consent is not a condition of booking — decline and you still get everything by email. Reply STOP to any message to opt out, or HELP for help. Message and data rates may apply.

International transfer

We're based in the United States. Our local partner and your driver are in Honduras, so booking with us means your name, contact details and itinerary are sent there for your day to happen. Honduras is not subject to the same data protection laws as the US, UK or EU.

How long we keep it

Booking records and signed waivers for 7 years. Messages for 2 years. Payment records are held by Stripe under their own rules; we keep only the reference and the amount. Ask us to delete your information and we will, where we're not legally required to keep it.

Messages you'll receive

We'll email and text you about your booking — your confirmation, your reservation before you sail, your pickup details on the morning, and an invitation to review your day afterwards. These are part of the service you bought.

Marketing is opt-in only, and every marketing email has an unsubscribe link that works. Unsubscribing from marketing doesn't stop the messages about your actual booking. For texts, reply STOP to opt out — but note that stopping texts means you won't receive your port-day message, which carries your meeting point and your driver's number.

Cookies and tracking

This site uses two tools that set cookies: Google Analytics and the Meta Pixel.

We use Google Analytics to understand how people find and use the site — for example, which pages are viewed and whether visitors arrived from a search or a social media post. It uses cookies and collects information such as your approximate location, device and browser type, and the pages you visit. We've switched off Google's advertising features, so this information isn't used to show you ads, and we never send Google your name, email address or booking reference. You can opt out with Google's browser add-on (tools.google.com/dlpage/gaoptout) or by blocking cookies in your browser.

We use the Meta Pixel to measure our ads on Facebook and Instagram and to show our ads to people who have visited this site. It records which pages you visit and when you start or complete a booking, with the amount. If you're logged in to Facebook or Instagram, Meta may link this to your account. We never send Meta your name, email address, phone number or booking reference. You can control this in your Facebook or Instagram ad preferences, by blocking cookies in your browser, or by turning on Global Privacy Control in your browser — we respect it, and the pixel won't load.

Otherwise, we store only what's needed for the site to work — remembering your booking while you fill it in.

Your rights

Wherever you are, you can ask us to show you what we hold, correct anything wrong, delete it where we're not required to keep it, stop using it for marketing, or send you a copy. Email us and we'll respond within 30 days.

California: you have these rights under the CCPA, including the right not to be discriminated against for exercising them. We don't sell your personal information. The Meta Pixel described above may count as "sharing" for advertising under California law; you can opt out with Global Privacy Control or by blocking cookies, as described above. UK and EU: you have these rights under GDPR — our lawful basis is performing your booking contract for most of what we collect, legitimate interest for the rest, and consent for marketing. You may complain to your national authority.

Children

This service is sold to adults. We collect children's age brackets so we price your day correctly and send the right car seats — nothing more. We don't knowingly collect information directly from anyone under 18.

Security

Payments are encrypted and handled entirely by Stripe. Booking records sit behind access controls and only people who need to see a booking to deliver your day can see it. No system is perfectly secure and we won't pretend otherwise — but we don't store card numbers, which removes the risk that matters most.

Changes and contact

If we change this policy we'll update the date above, and email anyone with an active booking if a change materially affects how we use their information.

JT Digital, LLC · 518 Saxa Way, Harrisburg, PA 17112 · 717-648-4568 · contact us